Eurobase Insurance Solutions and Hitec Laboratories integrate their software solutions to provide businesses with a complete, end-to-end insurance administration platform that has enhanced features for capture, control and visibility of all content across an organisation regardless of its size, form, function or location.
Hitec Laboratories (Hitec), a leading provider of Enterprise Content Management (ECM) and Governance, Risk and Compliance (GRC) software solutions to enterprises around the world, and Eurobase Insurance Solutions (Eurobase), a leading global software and services provider and part of Eurobase International Group, announce the integration of their software solutions.
Companies operating in the insurance marketplace are faced with a number of challenges - global competition, increased regulation, greater scrutiny from rating agencies and more stringent solvency requirements. To meet these challenges, Eurobase and Hitec have partnered to provide businesses with a fully integrated end to end insurance administration platform that improves operating efficiency and profitability while managing capital effectively.
Having built long term business relationships with Customers in the insurance market, both Eurobase and Hitec have developed a deep understanding of their clients’ needs and the markets they operate in. A mutual understanding of the business critical challenges that their clients face led to an integration of their complimentary systems to provide a powerful single solution to support businesses in this sector.
Eurobase’s synergy2 insurance software suite delivers a complete, end-to-end insurance administration platform, which is configurable to business needs and includes comprehensive market regulation and governance and flexible business process workflows.
Hitec’s advanced enterprise content management solution is accessed directly from the synergy2 system, providing capture, storage and immediate access to any document (regardless of origination); full audit capability and full disaster recovery of a document archive.
By using a common development framework (.NET) the integrated solution provides a single seamless interface. This approach significantly enhances the functionality available in the system while maximising employee productivity.
Jeremy Crame, CEO of Hitec comments: ‘we were really keen to work with Eurobase on this integration. Listening to our Customers in the insurance market highlighted a need for a cohesive solution that supports their business requirements including the growing pressures of regulation and market competitiveness. We believe in collaboration with Partners and our Customers to ensure we deliver credible solutions that are truly effective and offer a real ROI.’
What are the key benefits of having Hitec’s DataStoreDSX tightly integrated with Eurobase Insurance Solutions’ synergy2?
Improved Customer service
• Ability to quickly and accurately reference a document strengthens reputation for enhanced Customer service.
• A single version of the document can be viewed from different aspects i.e. a Policy document could be viewed from the client, broker, claim or Policy perspective.
• On-demand retrieval. Wherever you are in synergy2, all relevant documents are just a click away.
Compliance and Audit support
• Delivery of a comprehensive and highly configurable auditing model. Enhanced Audit confirms ‘who, what, where, when and how’ for compliance or management purposes.
• Automated retention and records management functionality. Following a simple set-up to define specific retention periods, documents can be kept or indeed deleted automatically when the lifecycle expires or flagged for review before deletion.
Process Control and Efficiency
• Because the system is fully integrated (which enables the support of all key business processes in simple, efficient workflows), productivity is increased and Customer retention is improved by making key information easily accessible. This enables businesses and its Customers to make timely decisions for mutual benefit.
Stuart Pembery, Eurobase’s Business Development Director commented: ’Eurobase's partner community is an important part of our business as it further enhances the value of our products and services to clients. Modern Enterprise Content Management Systems provide a great user experience and improve business productivity. We are delighted to be able to demonstrate this with Hitec'.
Exemplary technology that supports the business critical demands of an enterprise and its Customers is essential in today’s demanding insurance marketplace. The integration of synergy2 and DataStoreDSX is a powerful combination of software that empowers customers to efficiently transact business without compromise.
